This Player Privacy Policy forms an integral part of the MrQ General Terms and Conditions, and contains information on how Tek Fox Ltd (“we”) uses, processes and stores your data, marketing communications and preferences, and your legal rights.
Tek Fox Ltd is a company lawfully incorporated in Malta, with registration number C96152. Tek Fox Ltd is licensed and regulated in Great Britain by the Gambling Commission under account number 60629.
Tek Fox Ltd is committed to protecting your privacy. We’ll protect your personal information and respect your privacy in accordance with best business practices and all relevant laws and regulations.
If we make any material updates to this Policy, we will inform you.
Data Controller: Please note that the Data Controller of your personal data is Tek Fox Ltd.
2.1 Personal Information
"Personal Information" is any information about you which by itself or together with other information, could be used to identify you or that relates to an identifiable individual.
2.1.1 Personal Information you provide
Most personal information is provided voluntarily by you during the process of registration. This includes information such as your name, postal address, phone number, email address, birth date, username, and other account credentials.
Furthermore, at certain points whilst you hold an account with us, due to Anti Money Laundering legal requirements, we are required to ask you for supplementary documents for the purposes of verification, such as identification documents including your photo ID, utility bill, documents evidencing your source of wealth and/or source of funds, affordability and other checks that we are required to carry out in line with our regulatory obligations. Information contained within these documents is considered in full during the process of verification and may be logged and stored, in line with Social Responsibility and Safer Gambling obligations.
2.1.2 Information We Receive from Third Parties and public sources
Some personal information is gathered as part of our legal, regulatory and security checks. We collect information for AML/CFT purposes on the background of a player from open public sources where these are available and the processing is permitted by law, and/or from third party providers (private companies working mostly with public sources). We use publicly available information (on social media sites, search engines etc) to help verify information provided to us and we log and store the results.
Due to regulatory requirements, we collect know your customer (KYC) information from specialised third parties when it is reasonably necessary to do so, in line with legal requirements, including whether the individual is politically exposed person and whether any international and/or financial sanctions have been imposed and/or information on any corporate or property ownership, court judgements and/or insolvency.
In order to comply with regulatory requirements, we may also share your personal information with specialised third parties to provide financial vulnerability and affordability profiling.
If a player is registered with a National Self-Exclusion Register, certain Self-Exclusion Data is also received from such a register.
We may combine the information we collect from you with information that we receive about you from other sources.
2.1.3 Information collected from your device
We collect Personal Information from your device at registration and at future logins in order to prevent and detect fraud and misuse of our systems. We and our third party service providers may collect information automatically from your device, including through your browser or device such as your IP address, VPN usage, device type, language, time-zone and the browser type you are using. We use this information to ensure that our services function properly and to fulfil requirements such as anti-fraud checks
We also record and store all transactional and usage data, including communication data, during periods of activity with us, in order to allow for profiling and ongoing risk monitoring in line with Anti Money Laundering regulations and Responsible Gambling obligations.
2.1.4 How do we use your personal information?
Your Personal Information will be processed by Tek Fox Ltd and its providers and suppliers for legitimate and legal interests only and so that we can offer you our products and services in a way that is legal and in accordance with our operating licence. This includes:
We will only process your Personal Data as described in this Privacy Policy. In some instances, we will use your personal information for research purposes, to evaluate player experience and identify how we can improve our services and products.
2.1.4.1 International Transfer Of Your Personal Information
Personal Information collected by us may be stored and processed in any country where our affiliates, subsidiaries, suppliers or agents are located. We may also need to transfer data (including Personal Information) to other group companies for the purpose of the supply of our services.
If this happens, all information will be managed according to and subject to all relevant national, European and international data protection and privacy laws and regulations, including the UK Data Protection Act 2018 and the EU General Data Protection Regulations.
We reserve the right to show your Personal Information to relevant recipients if we’re required to do so by law, or if we believe, in good faith, that disclosing such information is necessary to:
Your Personal Information may (for the purposes described in this Policy) be transferred or disclosed to any group company and to specialised third parties for the processing of that Personal Information on our behalf, such as Payments Providers, anti-fraud, risk and compliance providers. Any third parties we transfer or disclose your information to are also bound by privacy and data protection laws.
We may transfer your Personal Information in the event of a business sale or insolvency. If this happens you’ll be contacted to let you know what is happening with your data and your rights.
Your information will not be passed on to other third parties for marketing purposes without your consent.
2.1.5 Information demands from Regulators:
As required by law, your Personal Information may be disclosed to an applicable governmental, regulatory or enforcement authority. Those bodies may then use your Personal Information to investigate and act on any such breaches in accordance with their procedures. We do not pass on your data to third parties for any other purpose, unless you have given explicit permission for us to do so or this is permitted by law.
2.1.6 What if I don’t want you to use or process my data?
If you don’t want us to use or process your Personal Information in the ways we outline in this Privacy Policy, you should stop using our sites, products and services and contact us to tell us what you do and do not consent to.
If you want to withdraw your consent for us to use or process your data in a certain way, your access to our sites, products and services may be affected. By using our sites, products and services you’re acknowledging that you’ve read the terms of this Privacy Policy and that you’re happy for us to use your Personal Information for the reasons and in the ways set out below.
We will retain your data for as long as is necessary to comply with legal requirements. If you close your MrQ account, we will retain your information just to the extent necessary to comply with our legal obligations such as the applicable tax/revenue laws, Anti Money Laundering regulations and other applicable regulatory requirements and to resolve any disputes.
For more specific information about data retention terms, please contact us at support@mrq.com.
From time to time we’ll have to update our Privacy Policy. Where we make any changes of material impact, you will be informed of this upon your next log in to your account or via email to your registered email address. At this point, you’ll be required to confirm that you’ve read and accepted the changes before you can continue to use our sites, products or services.
If, for any reason, we don’t or can’t confirm your acceptance of the changes, but you continue to use our sites, products or services, we’re allowed to assume that you have accepted the changes.
All activity undertaken before the notification and acceptance of the change will be managed by the terms in place at the time that activity was undertaken.
If you have any concerns or questions about how we use your data, you should stop using our sites, products and services and contact us for more information.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In order to comply with UK data protection obligations, various technical controls ensure data and information are secure. This ensures confidentiality and integrity at all times.
The handling of all information is governed by our Information Security Policies. All of our employees undertake regular training on Information Security and are required to comply with confidentiality obligations as well as internal policies and procedures whenever they handle your information. We limit access to your personal data to employees, contractors and other third parties on a permissions and need to know basis. We have in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Occasionally, we may carry out some research and analysis on customers who have registered with us. We’ll use this for internal purposes only. The main reason is to help us make sure that we give you everything that you – our customer – is looking for.
We will not sell, lease, share or disclose your Personal Information except as explained in this Privacy Policy. We’ll also never send you unsolicited information about any third-party commercial offers or adverts.
Any phone calls, emails and live support chat logs to and from our Player Experience, Payments and Fraud & Security Teams may be recorded for training and security reasons.
All recipients of your Personal Information will be bound by this Privacy Policy and appropriate data protection and privacy laws to keep your Personal Information private.
If at any time you wish us to stop processing your Personal Information for the above purposes, please contact us at support@mrq.com.
We use cookies to obtain non-personal information from our online visitors to give them the best possible personalised online experience. Cookies are small markers sent by our web server to your web browser and they let us improve our websites and better tailor them to your needs.
We use cookies to analyse site usage, improve our content and product offers and to customise promotions, site content and layout. You can find out more about how Internet sites use cookies on www.aboutcookies.org.
If you wish to turn off cookies, please use the "Help" menu on the menu bar of most browsers, which will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies and how to stop cookies altogether.
If you do disable cookies, we may be unable to optimise your visit to our site and/or you may not be eligible for certain offers or promotions and your experience on our website could be a little poorer than you are used to.
As part of our customer account registration process, you’ll be asked to tell us whether you’d like to get marketing communications from us, including information about bonuses and promotions.
Once your customer account has been set up you’ll have the option to choose how you’d like to receive marketing communications. You can choose from email, SMS, phone or post, by changing your communications preferences settings on your account. The channels used to deliver marketing communications may change from time to time at our discretion.
You can also choose to opt-out of, or unsubscribe from receiving any marketing communications at any time by de-selecting the communication preference settings on your Account, or clicking on the unsubscribe link, texting STOP (or similar) contained in all of our marketing communications.
You may also change your communications preferences by contacting us at support@mrq.com.
If you’ve opted-out and you decide to start receiving marketing communications from us again, you can do so by reactivating your communications preferences on your Account at any time, or contacting us at support@mrq.com.
All UK data subjects have a number of rights under the Data Protection Act 2018 (UK General Data Protection Regulations). Some of these apply at any time, but some may only apply in certain circumstances.
Right to be informed
Right of access
Right to rectification
Right to Erasure (right to be forgotten)
We shall comply only where:
Should you wish to exercise this right, please contact us at support@mrq.com detailing the information you would like us to erase.
Right to restrict data processing
Following your request for restriction, we will only process your personal data where we have your consent, for the establishment and defence of legal claims, or for the protection of the rights of another natural or legal person.
Right to data portability
Right to object
Right to withdraw consent
Rights related to automated decision making including profiling
Right to lodge a complaint to relevant supervisory authority
Our goal is to always be as clear and transparent as possible, if you need any clarification on this Privacy Policy, we would be happy to provide any such information.
If at any time you believe that we have not followed or adhered to this Privacy Policy, please tell us by email at support@mrq.com and we’ll do everything we can to quickly identify and correct the problem.
Questions regarding this Privacy Policy should be directed to: support@mrq.com, or by post to Tek Fox Ltd, The Brewhouse, Mdina Road, Zone 2, Central Business District, Birkirkara, Malta.
This Privacy Policy is effective as of 1 August 2024.